Review Time
I was a little frustrated for not receiving my parcel due to getting an unforeseen bill. Thankfully the warehouse person contacted me about the parcel. I tried to make payment online but it didn’t work and customer service did not get back to me even after a couple of days. A huge shout out to Mark for his patience and great help in allowing me to get my payment done and getting the delivery done in time too. Appreciate it!
Still not got a reply from customer service, would recommend looking into that.
Had a horrible experience with them on WhatsApp chat. Firstly, the waiting time taken to reach an actual customer service agent took awhile, before I finally got one, named Mary, at 3:49pm. She replied to my query, but she took a long time to answer a simple question. I just needed help to retrieve my username, which the UPS website states that I need to enter my email address. I did so, but the retrieval email failed to come through, even after several tries. Which led me to reach out to the customer service agent. She was of no help at all, replying in broken English, and incomplete sentences. This is my first experience with their customer service, and I think they have created an impression with this single incident. When I tried to clarify what her response meant, she simply ended the chat after some time, without further responding at all. How rude is that.
At the end of the day, I did not receive any help from the agent at all. I am still logged out of my own account.
No wonder you have so many one star review
If I could get a zero star, I would
The tracking system said I need to provide them how to access building security when it literally intercom there with instructions of how to use intercom to get access.
I kid you not I even saw a toddler access building by themselves.
I also asking condo security camera if anyone attempted felivery or not.
Guess what no one come.
Absolutely no UPS delivery person came
The worst delivery service in the country
This is from the perspective of someone who worked in the premises.
Long story short, all I did was investigate undelivered packages and resend them out as quickly as possible to prevent unnecessary delays. Co-workers are nice, but some of them have a habit of delegating too many tasks to me, which hinders my productivity and quota in resending.
In some cases, I was too busy doing another task not knowing a customer is rushing me saying they want the package delivered as they need it urgently, and I got hurled at even when I'm clearly not the one who attempted delivery!
Was hectic at first, but overall, customer interaction was fun, even managed to make some of them laugh which clearly made my day. But I do wish the company itself hires enough people to prevent overworking and to keep the number of recent bad Google reviews to a minimum.
My order had 3 packages total. 2 packages were delivered to my house when I wasn’t home after I requested (and they confirmed) the rescheduled delivery. The last package was delayed time and time again and WhatsApp live chat was absolutely useless, no response after an hour and the chat automatically ended. Was asked to rate the chat, tried to rate it 0 but chatbot went “Oops, I'm afraid I can't help you with that right now. I'm still learning as I go, but please choose any options below.”
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