Ather Service Centre, Nangli Sakrawati

After giving the scooty amount to showroom the service center team members including their manager said that why you purchase this ????
They say we are here just to take our salary on time.
They say take 3 to 4 photo of your scooty so that you don't blame them for any damages or missing part because they don't believe there team members and they don't even have faith on their cameras...
And one more important thing they run a electric scooter service center but they don't have a single domestic/ home charger of scooty, they say we are not here to charge or check you battery even it may down while the scooty is with them for last 20 days for any claim or any type of damage in it.
They simply say take your scooty to any power charger by your own or you can bring your charger from you home any charge it there by sitting 5 to 6 hour in there service center.
And if you take any insurance claim from they service center then first of all you forget your scooty for at least 15 to 20 day minimum and after completion of claim your get your scooty as it is they even don't wash it bcoz you drop your scooty there for claim not for washing.
They say those companies who how wash your vehicle while come for any claim are stupid.
Any when even you book any online appointment for there service center if your get time of 9am as per there online telecaller said then you found no is there till 10am.
There executive say that telecaller don't know the center opening time.
And they don't have spare part store in there service center and if you need any part then your have to come again for it or leave your vehicle for the same to service center for minimum 4 to 5 days

Date of experience: Sep 21, 2024

I had few issues with the scooter however the folks in center took care of everything with politeness and helpful behavavior

Date of experience: Jan 30, 2024

The experience was decent. First service of my scooty completed smoothly. Though it took more than 3 hrs but the service done was satisfactory.

Date of experience: Jan 28, 2025

I recently visited the Ather Service Station at Nangli Sakrawati, Dwarka, for my scooter's paid service (Reg. No. DL 9EV 0159). Overall, my experience was positive. The staff was courteous, and the technicians were knowledgeable and skilled. They handled the service well, ensuring quality work.

However, I noticed that the service center was overcrowded, with many scooters waiting for service. Due to this, I had to spend around 3.5 hours for my scooter's servicing. To enhance customer satisfaction and reduce wait times, I strongly recommend increasing the service staff. This will help manage time better and ensure a smoother service experience.

Despite the wait, the overall service was good, and I appreciate the team's efforts. Looking forward to an even better experience next time with improved time management.

Date of experience: Feb 12, 2025

I visited the Ather Service Center near Jangra Chowk for a routine service of my Ather scooter. The staff was friendly and answered all my questions patiently. The service itself took 2-3 hours. I'm happy with the expertise of the technicians and the overall service provided.

P.S - When you reach service center ask/executive about charges before servicing.
Though one time service charge is increased from initial Rs 530/- to Rs 830/- including GST but this center provides you an offer for their customers where you will receive One card by center which is beneficial for the customer and will save approx 500 rs. And it will cost around Rs 2100.
If any one have any query directly meet to Suraj Bhai, he will explain everything.

Though service take time (2 hrs approx) but there is seating facility for customers, water facility available and proper washroom is there.

Date of experience: Jul 28, 2024