Dear Motorola Customer Service Team,
I am writing to express my concerns regarding a recent experience I had with your customer service regarding my mobile phone.
During my visit, I noticed that the staff did not thoroughly check the device but instead recommended replacing several parts. It felt as though there was undue influence to pay for services, despite my device being under warranty. This experience raised concerns about the quality and integrity of the service provided to customers.
I believe that thorough diagnostics and transparent communication are essential to maintaining customer trust. I kindly request that you review this service approach to ensure that customers receive fair treatment and appropriate support for their devices.
Thank you for your attention to this matter. I look forward to your response.
