ValueMax Pawnshop & Jewellery Shop (Tekka Centre Branch)

I put one of my jewelry up for sale at this jewelry storee never told me it was so expensive per gram , than I asked next he said no need explain for u..u ask me than we explain( tekka center)

Date of experience: May 14, 2022

Subpar service by your sales staff named YUKI at Tekka Branch. She promised to reserve a watch for me and i asked if there's an deposit needed, she says no need. Was supposed to come down and purchase the watch but she told me it's sold already. Not apologetic at all. Is this how VALUEMAX train your sales staff? Sent a complaint email to VALUEMAX HQ as well regarding this poorly trained staff. Disappointing first experience, was supposed to get the watch for myself as a first father day gift but end up got sabotaged

Date of experience: Jun 11, 2021

Me and my fiancee recently went there on 11/7/2022. Miss Sally was very friendly and showed great customer service and explained with clarity.
Variety is less, 916 gold price much higher than market price. But there's no MC nor GST charges. Therefore when calculate with other jewelry shops, its still cheaper and you get to save more.
There's an option to pay via 3 month installment with no interest fee..
If more than 3 month then there's 0.7% interest added (which is reasonable).
Can walk in to pay any date within the month, flexible.

Good value for the deal.
👍👍👍👍👍

Date of experience: Jul 13, 2022

I was late a day. Because on the actual day I can’t reach on time. When I reach the shop by 8pm was close. And therefore the next morning I was there again to explain to them. Sadly they don’t even care what I want to explain. I paid for 3 month already and this is the first time of the month, I face this and they don’t even hesitate to help up. I will take back my things and never come back here ever again. Very very very bad experience here.

Date of experience: Aug 16, 2024

Very unpleasant experience, will never recommend this shop! Regretted purchasing from here. Rude, judgmental and unprofessional service esp when all these are coming from a Manager (Al***). They practically look down on customers who take installation plan. Actually my first time there the sales lady who attended to me she was already very judgmental (Ka*****)! All e employees that I encounter at this shop are disrespectful & are lacking of PR skills. Not apolgotic at all even though the mistake was done by there staff !! No transparency! Only one staff (Marcus) felt sorry for the whole situation and too at the end…so disappointing service

Date of experience: Sep 30, 2024