Worst energy utility company in Singapore.
Terrible customer service. I called during office hours multiple times for a billing issue, but kept getting redirected to voicemail. After several tries, I finally got through to an agent named Glen who was extremely rude, unhelpful, and even shouted at me. He refused to explain anything I asked.
Also, my friend booked an appointment to activate electricity and water on her move-in day. No one showed up, and later she received a message to reschedule — the next available date was 9 days later. Her family had to live 9 days without electricity and water. Absolutely unacceptable.Can you believe this is Singapore? China even villages energy company are doing much better than this.
Avoid if you can.
