Review for Sony Authorized Service Centre (Immortal Innovation Services Pvt Ltd), New Delhi
I recently visited the Sony Authorized Service Centre (Immortal Innovation Services Pvt Ltd), located at A76/B15, Ground Floor Kanti Nagar, opposite Metro Pillar No 108, New Delhi, and my experience was extremely disappointing.
The employees exhibited highly unprofessional and rude behavior. Instead of addressing my concerns, they were dismissive and seemed uninterested in assisting customers. Additionally, the service was unnecessarily delayed with no proper explanation provided, leaving me waiting much longer than expected. It was clear that they lacked both efficiency and customer care.
To make matters worse, the staff did not seem knowledgeable about Sony’s own service policies. When I asked about certain procedures, they either gave incorrect information or were completely clueless. For a Sony-authorized service center, I expected much better service and expertise.
This kind of experience reflects poorly on Sony’s brand. I hope management takes necessary action to train the staff properly and improve the overall service experience.
