McDonald's (Waterway Point)

The Cheesecake and Himalayan Tea Combos is the BOMB! The Malay staff here is very nice to me. She let me sit down first and she sent the order to my table. So worth it!!! 😁

Date of experience: Sep 13, 2024

Photo for evidence that I did dine/take out in here. Staff taking own time to make orders. When asked, they claim they are closing the store hence it's taking a long time, when I first arrived informed them about the order but ignored me.

Unacceptable service at all costs.

Date of experience: Feb 04, 2025

Product or Service Quality
In general, McDonald's products are good and meet expectations for taste and quality.

Customer Service
Customer service was non-existent as everything was done through a self-service machine. The speed of food preparation may be less than desired during busy periods due to the high volume of orders.

Value for Money
The price is acceptable and may be considered cheap when getting their $5 meals.

Cleanliness and Environment
It's really crowded on Wednesday and Saturday nights. The cleanliness could be improved.

Consistency and Reliability
They're quite consistent.

Date of experience: May 01, 2025

As I sat there, enjoying my meal, I reflected on the day. Working in F&B means constantly serving others, ensuring they have the best dining experience possible. But this moment was for me—a well-deserved reward after hours of hard work.

The Mala Crispy Chicken Burger wasn’t just a meal; it was my escape, my way of unwinding after a hectic day. It reminded me that even in the busiest of days, taking time to enjoy something you love can make all the effort worthwhile.

To all the amazing people working in F&B:
You are the heart and soul of every dining experience. Your hard work, patience, and dedication keep kitchens running and smiles on customers’ faces. Whether it’s prepping food, handling busy shifts, or serving with a genuine smile, your effort doesn’t go unnoticed.

It’s not an easy job, but your resilience and passion make it extraordinary. You bring people comfort, joy, and connection through food—a gift that means more than words can express.

Thank you for what you do every single day. Remember to take moments for yourself, celebrate your efforts, and know that you are truly appreciated!

Date of experience: Nov 15, 2024

Good Mac vibes. They have converted the Mac cafe into a seating area. Both air-conditioned and non air-conditioned seating areas are available. Mid sized Mac.

The Mac experience was a 3.8/5

Date of experience: Jun 03, 2025