I called the service centre because the right ear bud of my Bose quiet comfort wasn’t working or charging. Mr Rohit asked me to share the photos of the ear buds. He immediately guided me over the phone and the issue was resolved within 5 mins. He was very patient and polite. Explained the process step by step in a very simple language. Saved me from travelling to Delhi from Jaipur just to fix the ear buds. Really grateful to Mr Rohit for his help.